Frequently Asked Questions
General
Do you carry aftermarket parts?
Do you carry aftermarket parts?
No. We only carry genuine parts produced directly by the original equipment manufacturer (OEM). Every part comes with the manufacturer's warranty.
How do I find parts on sparesbazaar.store?
How do I find parts on sparesbazaar.store?
The easiest method is to search by part number, either with the main search box on the homepage or the one on the top navigation bar.
Which payment methods do you accept?
Which payment methods do you accept?
We at SparesBazaar offer secure payment options including credit/debit card, net banking, and PayPal.
Is my personal and payment information safe on your website?
Is my personal and payment information safe on your website?
Yes. We use the latest security and encryption technology to make sure your information stays private. We will never share or sell your data to anyone.
How will I know if a part is available?
How will I know if a part is available?
You will see "In Stock" if the part can ship within 1 business day, "Available" if the part can ship within 3-7 business days, and "Limited Availability" if the part is available but the lead time is unknown.
I ordered from you after searching for a part online and clicking your ad, but the part I received isn't exactly what I wanted. What should I do?
I ordered from you after searching for a part online and clicking your ad, but the part I received isn't exactly what I wanted. What should I do?
Since we only sell genuine OEM parts specifically designed for your truck, we avoid generic one-size-fits-all products. In some cases people will search online with general keywords like "transmission rebuild kit," and Google will try to match what it thinks they want with one of our promoted products. But we strongly recommend verifying the part number before you purchase to ensure the part is the right one for your truck.
If you're still unsure or don't know the part number, please contact us and we'll help you sort it out.
If you received the wrong part for any reason, we'll help you get the part returned quickly.
Customer Service
How do I reach your customer service with a question or issue?
How do I reach your customer service with a question or issue?
You will find our customer service information here.
How do I cancel an order for parts I haven’t yet received?
How do I cancel an order for parts I haven’t yet received?
Please contact us by phone or email and we'll be happy to process your cancellation. However, if you cancel after the order has been processed, you will be charged a 15% restocking fee. Once an order has shipped, it cannot be cancelled.
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Is there a charge for shipping?
Is there a charge for shipping?
Yes. The shipping charges vary by weight and size. You can find the shipping charges for your order during the checkout process.
Occasionally there will be additional shipping charges for overweight or very large parts. In those cases we will contact you to confirm the additional shipping charges prior to charging your credit card or other form of payment.
How do you ship parts?
How do you ship parts?
We ship most parts via UPS. Sometimes we will use other carriers if necessary.
How can I track my order?
How can I track my order?
Once we send your order out for shipment, we will send you a confirmation email with a tracking number and instructions.
What if I never received a confirmation email and tracking number?
What if I never received a confirmation email and tracking number?
Please contact us by phone or email and we will sort it out for you.
I selected 2nd Day Air, and my order has not shipped. What happened?
I selected 2nd Day Air, and my order has not shipped. What happened?
Remember, the shipping speed is just an estimate, and it comes after we've got your part ready to go. So, if you see "ships within 3-5 business days" for a part, don't forget to add an extra 2 days for it to travel from our warehouse to your front door. Thanks for your understanding and patience!
What do I do if I received the wrong part?
What do I do if I received the wrong part?
Please call or email us and we will help you with returning the part free of charge.
What if I have another shipping-related question?
What if I have another shipping-related question?
Please contact us by phone or email and we'll be happy to answer your question.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).